Shipping
The Tracking info for my package says it's been delivered but I did not receive it. What should I do?
All KateSomerville.com shipments are packed with great care. Any damages, shortages, or lost or stolen packages must be reported to the Kate Somerville Customer Care team within 48 hours of the delivery date.
Why is the 2-Day Shipping option not available on my Order?
Some of our products require ground shipping, including our EradiKate™ Acne Treatment, UncompliKated SPF and any kits containing these products. We apologize for any inconvenience this causes.
Where do you ship?
From the US, we currently ship to addresses within the United States (including Alaska, Hawaii, and U.S. Territories). Unfortunately, we do not ship to the Northern Mariana Islands, American Samoa, or Canada. For United Kingdom orders, please visit o
Standard Shipping Costs in the US
We offer free Ground Shipping on orders $50+ on every shipment to addresses within the United States (including Alaska, Hawaii and U.S. Territories). Orders with free standard shipping will be delivered in 3-8 business days. Ground Shipping for order
Expedited Shipping Costs in the US
For guaranteed expedited shipping, we offer:. Expedited Shipping methods are not available for shipments to APO/FPO, US Territories or PO Boxes. Shipping Fees are non-refundable.
What are your processing times?
Please allow up to 48 hours for your order to be processed. In most instances, if your order is placed before 11am PT on a weekday, we'll ship it out that same day. If your order is placed after 11am PT on a weekday or if your order is placed on a we