katesomerville

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Some of our products require ground shipping, including our EradiKate™ Acne Treatment, UncompliKated SPF and any kits containing these products. We apologize for any inconvenience this causes.

Why is the 2-Day Shipping option not available on my Order?

Shipping

I haven't received my password reset email. What should I do?

My Account

Can I cancel my order or make changes once it has been placed?

Order Processing

The Tracking info for my package says it's been delivered but I did not receive it. What should I do?

Where do you ship?

Standard Shipping Costs in the US

Expedited Shipping Costs in the US

What are your processing times?

Do you offer exchanges?

Return Policy

Returns

When and how often should I use Retinol?

What is the percentage of retinol in your products?

Are your products cruelty-free?

Are your products vegan?

Are your products gluten free?

Product Information

What is the Ultimate Rewards program?

Who is eligible to join the Ultimate Rewards program?

What does it cost to join the Ultimate Rewards program?

How do I enroll in the Ultimate Rewards Program?

How do I earn Ultimate Rewards points?

Is there a limit to the number of points I can earn?

Why do I not see all of my Ultimate Rewards points?

Do my Ultimate Rewards points expire?

What can I redeem my Ultimate Rewards points for?

How can I view my points balance?

How do I redeem my Ultimate Rewards points?

Does purchasing products and services at Kate Somerville Skin Health Experts Clinic count towards the Ultimate Rewards Loyalty Program?

Ultimate Rewards

How do I sign up for Auto-Replenishment?

What will happen after I join Auto-Replenishment?

How do I make changes to my Auto-Replenishment / Subscription

How do I cancel my Auto-Replenishment subscription?

How do I skip my Auto-Replenishment delivery

How do I change the shipping address for my Auto-Replenishment Subscription?

How do I view my future Auto-Replenishment subscription deliveries?

Can I add items to my next order with an existing subscription?

What types of payment are accepted for Auto-Replenishment subscriptions?

Auto-Replenishment

What is Cash App Afterpay?

How do I use Cash App Afterpay?

What products are eligible for Cash App Afterpay?

Can I use Cash App Afterpay if I am not a US Resident?

How does the Cash App Afterpay schedule work?

What if I can't pay a Cash App Afterpay Installment?

When will my items be delivered if I use Cash App Afterpay?

Can I use Cash App Afterpay with Auto-Replenishment?

Where can I find out more about Cash App Afterpay?

Cash App Afterpay

General

Why is the 2-Day Shipping option not available on my Order?Updated 2 months ago